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Mechanized Evaluation Form on Customers Satisfaction and Complaint
Mechanized Evaluation form on Customers Satisfaction and Complaint
Dear customer:
Appreciating you for buying the company products, please let us notify of your ideas regarding provided services and products. Your ideas are highly important for us and we would use them in our present and future plans.
Customer Name: *                                                                                
Order Description:                                                                                                                                                                                                                               
                                       *                                                                                                                                    
No.  Subject  Condition
 1  How you evaluate the company products’ price Excellent Very Good Good Average Bad
 2  How you evaluate sales department performance compared with other same companies Excellent Very Good Good Average Bad
 3
 Your satisfaction of the company flexibility toward product delivery time and terms
 Excellent Very Good Good Average Bad
 4  Your satisfaction of sales office performance Excellent Very Good Good Average  Bad
 5  Your access to sales officer where required too Excellent Very Good  Good  Average  Bad
 
 6  You satisfaction of the company replying recommendations and critics Excellent
Very Good  Good  Average  Bad
 
 7  Your satisfaction of the sales department employees behavior Excellent Very Good  Good  Average  Bad
 
 8
 Do you recommend others to buy Kermanshah Petrochemical company’s products?
 Yes  No 
 9  Are your expectations fulfilled by the company flexibility in providing packing services and product collection Yes  No 
 10  Are your requirements fulfilled regarding bag print and other similar requests Yes  No 
 Remarks/comments/ideas/complaints (or critics on the company performance)



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